Shipping Policy

Shipping Policy – Miralaya

1. Order Processing & Dispatch

  • Orders with Immediate Dispatch(Ready-to-Ship) Collection will be processed and dispatched within 1 working day.
  • Delivery takes 2-5 working days
  • Orders are processed only on working days (excluding Sundays and public holidays).

2. Made-to-Order & Pre-Book Items

  • Made-to-order products require 15–25 working days for production before dispatch.
  • For pre-book items, dispatch will be done as per the estimated date mentioned in the product description.
  • Once the order is placed, please do not request for early delivery as it’s not possible to prioritise any order.

3. Delivery Timeline

  • South India: Delivery typically takes 2–5 working days from the date of dispatch.
  • North India: Delivery may take 7–10 working days, depending on the location and courier service availability.

4. International Shipping

  • International orders are shipped and delivered exclusively through registered international courier companies and/or International Speed Post.
  • The delivery timeline is subject to the norms of the respective courier company or post office.
  • Shipping charges will be calculated based an order package weight and dimensions.
  • Any customs duties, import taxes, or additional charges are the responsibility of the customer.

5. Delayed or Undelivered Orders

  • If your order is delayed beyond the expected timeframe or not delivered, please contact us at:
    official@themiralaya.com
  • Our team will assist you promptly.

6. Important Notes

  • Please ensure that your delivery address and contact details are accurate while placing the order.
  • Miralaya is not responsible for delays or non-delivery due to incorrect or incomplete information.
  • Orders cannot be cancelled once shipped.
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Instagram Handle: @themiralaya

Email – official@themiralaya.com

Working Hours:
Our team is available from 10:00 AM to 7:00 PM (Monday to Saturday).
Weekends are holidays.
During working hours, you can expect a prompt reply.